Senior Management Team
Welcome to QME Care and thank you for choosing our services to support you. We are keen that you and your family feel at home here – this is your home and theirs.
You will be allocated to a named Health Care Assistant (Key Worker) and they will be responsible for ensuring all your needs are met.
Our philosophy of care is one that aims to support you in a person centred approach by supporting your overall well-being. A copy of our model of care and support can be found in the welcome pack.
We will be assessing your care and support needs over the next two weeks and a plan of care will be devised. This will be done with the involvement of both you and your family. Once complete, we will check that the plan meets your expectations of how you wish your care to be delivered.
We try to deliver a service around your needs, so while we do have structured meal times, we also offer light meals and snacks outwith these times. In the welcome pack, you will find the times that we serve formal meals and also information on the snacks available.
In your welcome pack, you will also find information about our laundry, services available, hairdressers, activities, etc.
We encourage and welcome ongoing family participation and feedback to ensure we are providing the most tailored and person centred approach to your care at all times.
We hope that you and your family will feel at home at QME Care. If you do need any information, please ask any of the staff team, who will be able to assist.
Murray House – Lead Nurse
Hi, my name is Pam Ellwood, and I am the Lead Nurse for Murray & Evanthea Houses.
I joined the team in April 2019.
My Nursing background is NHS with the majority of my career working in Renal Medicine. I also have Community based experiencing having worked as a Community Nurse Practitioner for a number of years.
I am very passionate about my Nursing and love my role in QME care. I have the luxury of spending time with both residents and their families, making a difference to the resident’s quality of life and promoting Personal centred Care.
We have a very good Nursing team here in QME Care, all with Specialist skills and Knowledge.
My role includes effective Leadership, ensuring that residents receive optimum levels of care as well as ensuring the continual training and progression of the nursing team.
I am very happy to be of any assistance or discuss any queries or concerns you may have regarding the Nursing care of our residents. Please don’t hesitate to contact me – email@example.com.
Queens House – Lead Nurse
Hello I’m Caroline Cleland, lead nurse at queens house QME Care. My passion for nursing began a long time ago, I am proud to work in the Health Sector, despite there being many challenges the role can entail. I am always determined to make a difference to the lives of the people I care for. My current role as Lead Nurse allows me to work collaboratively with the rest of the Nursing Team. Our goal is to ensure prompt effective care is delivered. I also work closely with Pam Elwood, Lead Nurse Murray/Evanthea houses, often pulling our clinical skills together to come up with solutions to problems. My friends & family describe me as funny, kind and compassionate. If you don’t mind me saying, all necessary traits for a good Nurse. My philosophy is to always treat people how you would wish yourself or loved ones to be treated. I hope to meet you before your relative comes to stay at QME care so that your needs are assessed and I can ensure good effectiveness in meeting these needs.
Finance & Business Manager
Welcome to QME Care. I am Victoria Whitelaw the Finance & Business Manager for the organisation. I will probably have met you or your relatives before you decided to make QME Care your home and I thoroughly hope you enjoy your stay with us.
The business services function starts long before you join us, when you complete an application for admission, and by the time you arrive we will hopefully know both your self and your relatives and aim ensure your finance & business affairs are managed seemlessly both when you arrive and during your stay.
I will assist you and your relatives in your engagement with Social Work both before and during your stay, and during your stay with us I will ensure your fees and incidental expenses are charged and collected timeously and with courtesy.
During your stay with QME Care, I will, with help from colleagues, provide you with a newsletter highlighting events and activities, and we hope you will enjoy these and are able to fully participate. I am based in Murray House. I am not always in the building but can be contacted on firstname.lastname@example.org.