Queen’s House

Aims and Objectives

Organisation

QME Care. (the Organisation) is a registered charity limited by guarantee, which was originally established in 1954 with one residential care home. The charity’s overall vision is ‘to be a centre of excellence in the delivery of quality care and support and to be the provider and the employer of choice in the Scottish Borders.’

Our mission is ‘to provide an approach to care and support that encourages and supports the person to be the director of their own care, within an environment that is comfortable, safe, homely and happy.’

Governance and strategic direction is provided through the board of Trustees. The organisation is operationally led by the Chief Executive and the Senior Management Team.

In 2001 a new building was developed to replace the old Queen’s House and the organisation increased from provide 20 residential care beds to 32 care home beds with nursing.

In the last three years the Organisation has developed further to provide the following services:

• Murray House – a care home to support people who are living with dementia
• Evanthea House – a nine bed care home due to open mid 2019
• Place and Space – a resource centre to support people who have been diagnosed with dementia who are living in the community
• Community Café – a place for the community to visit and relax
• Training Centre
• Approval to deliver Scottish Vocational Training in Social Services and Health Care

Statement of Purpose

Queen’s House is situated in the town of Kelso in the Scottish Borders, approximately half a mile for the town centre. Queen’s House is a purpose built, one story building with 32 rooms to provide accommodation for older people. The facilities include:

• Each single room has full en-suite facilities, some of the rooms have patio doors and a small private garden
• A large lounge, dining room with kitchen
• A quiet lounge for which is called the library
• An activity room
• Gardens and walkways

Management and Staffing

Queen’s House provides 24-hour nursing support with registered nurses throughout the day for Queen’s House and overnight nursing support is shared with Murray House.

The Registered Care Manager is the registered manager for Queen’s House and Murray House and is based on site in between the two care homes. Day to day operational management of Queens House is delegated to the Assistant Care Manager, Lead Nurse and the nursing team.
The service is supported by a team of staff led by the strategic oversight of the Chief Executive.

The Care Team that supports Queen’s House is led by the Lead Nurse with a team of Registered Nurses, Senior Health Care Support Workers, Support Workers and an Activities Organiser. Staffing during the day is based on a 1:5 ratio staff to resident, depending on needs and excludes the Activities Assistant. Staffing is reviewed according to the dependency and needs of the residents and will be adjusted as required.

The Senior Management Team includes our Chief Executive, Registered Care Manager, and Lead Nurse, with the support of our Executive Assistant, Finance Manager, and Assistant Care Managers.

To view a full staffing structure diagram, service aims, objectives and detailed care standards for Queen’s House please download our full Aims & Objectives PDF.